Updated August 4. 2024

This Privacy Policy explains how evelvo.tech collect, use, share, and process your Personal Data when you use our services, including our websites, products, apps, and other evelvo.tech services (collectively, "evelvo.tech Services"). We utilize AtlasDB, a high-performance and secure database management system, to store and manage your personal data. AtlasDB adheres to industry standards for data protection and security, ensuring the confidentiality, integrity, and availability of your personal information.

What is Personal Data?

Personal Data is information that can be used to directly or indirectly identify you. Personal Data does not include data that has been irreversibly anonymized or aggregated so that it can no longer enable us, whether in combination with other information or otherwise, to identify you.

How and when we collect Personal Data about you.

We collect and process Personal Data when you:

• Visit our website and use our products, apps, and other evelvo.tech services (including when registering and logging into your evelvo.tech account, backing up or restoring your account information, linking your third-party account with your evelvo.tech account, leaving any reviews or comments, filling in forms such as when you sign up for newsletters or enter a competition, or otherwise interact with us)
• Purchase and/or activate any products or services from our website, device, and/or app.
• Contact our customer service or request information from us in any other way
• Participate in our customer satisfaction surveys, improvement program, or other market research, feedback, and survey responses
• Communicate with us via social networking websites, third-party apps, or similar technologies.

What Personal Data we collect.

We may collect and/or process the following Personal Data about you which you provide:

• Contact details (such as your name, address, email address, phone number).
• Basic information (such as your region and language)
• Account information (such as your nickname, avatar, password, account status, devices registered, and other authentication information)
• Interaction with or responses to any customer satisfaction surveys or market research (unless these are provided anonymously)
• Transactional information about purchases/redemption of products and services
• Product reviews

How we use your Personal Data.

We may process your Personal Data for the following purposes:

• To provide you with the information, products, and services you have requested and send you marketing and advertising materials
• To provide, improve, and develop our products and services
• To communicate with you, including in relation to a purchase or to offer you targeted advertisements and services (including if you enter a contest or other promotion, we may use the Personal Data you provide to administer those programs)
• To process your transactions
• For system administration purposes and for internal operations, including troubleshooting, testing, statistical and survey purposes, data analysis, user behavior analysis, research, and audits
• To authenticate your access to our website, app, products, and services and to distinguish you from other users (for example, to remember your log-in details)
• To provide customer support and ensure we provide a good level of customer service
• To notify you of any changes to our services
• To promote safety and security, such as by monitoring fraud and investigating suspicious or potentially illegal activity or violations of our terms or policies

Legal basis for processing your Personal Data. We will only process your Personal Data where we have a legal basis to do so. The legal basis will depend on the purposes for which we have collected and use your Personal Data. In almost every case, the legal basis will be one of the following:

• Consent: For example, where you have provided your consent to receive certain marketing from us. You can withdraw your consent at any time, including by clicking on the “unsubscribe” link at the bottom of any marketing email we send you.
• Our legitimate business interests: Where it is necessary for us to understand our customers, promote our services, and operate effectively provided in each case that this is done in a legitimate way that does not unduly affect your privacy and other rights. For example, we will rely on this legal basis when we conduct certain market analysis to understand our customers in sufficient detail so we can create new services and improve the profile of our brand.
• Performance of a contract with you (or in order to take steps prior to entering into a contract with you): For example, where you have purchased a product from us and we need to use your contact details and payment information to process your order and send the product to you.

How we protect your Personal Data.

We use appropriate technical and organizational measures to protect your Personal Data that we collect and process. The measures we use are designed to provide a level of security appropriate to the risk of processing your Personal Data. Please be aware and understand that we cannot ensure an absolutely secure network. If you find that your Personal Data has been breached, please contact us immediately using the contact details provided in “Contact Us” of this Privacy Policy so that we can take the corresponding measures. In the event of any accident, force majeure event, or other circumstances leading to the breach of your Personal Data, we will make every effort to control the situation and promptly inform you of the cause, the security measures we have taken, the measures you can take, and other relevant information when required by applicable laws and regulations. In the event of a security incident related to Personal Data, we will report to the competent authorities.

Your rights.

You have certain rights concerning your Personal Data. These include the right to object to the processing of your information for certain purposes, the right to access your Personal Data, the right to correct your Personal Data, the right to delete your Personal Data, the right to file a complaint, the right to withdraw your consent, rights related to automated decision-making, and the ability to erase, restrict, or receive a machine-readable copy of your Personal Data.

We will handle any request to exercise your rights in accordance with applicable law and any relevant legal exemptions. If you wish to exercise any of these rights, please contact us using the contact page.

Changes to this Privacy Policy.

We may periodically change this Privacy Policy to keep pace with new technologies, industry practices, and regulatory requirements, among other reasons.